Privacy Policy

PRIVACY POLICY

This privacy notice describes how The Retreat Hydro Ltd use your personal data.

 

1. CLIENTS WHOSE PETS ARE TREATED BY THE RETREAT HYDRO LTD

What personal data do we collect?
We may collect the following:
• Name and title
• Address
• Email
• Contact telephone numbers
We only request information, that we have a legitimate requirement for, to enable us to fulfil our role as a service provider.

What do we do with your personal data?
We use your personal data for:
• Internal record keeping.
• To gain medical history and veterinary permission from members of the multi disciplinary team that have treated or cared for your pet prior to referral to The Retreat Hydro Ltd (for example: first opinion vets, specialist referral vets, physiotherapists, osteopaths, etc). We are legally required to obtain veterinary permission prior to treating any patient.
• Pet insurance companies to enable processing of insurance claims.

How do we store your personal data?
We store data in paper form as well as on a secured internal network attached storage drive (NAS).

Who will we share your personal data with?
Veterinary teams and other multi disciplinary teams related to your animal.
National Association of Registered Canine Hydrotherapists – for audit purposes.
Insurance companies related to your animal.

WE DO NOT BUY OR SELL LISTS OF POTENTIAL CLIENTS OR SUPPLIERS

 

2. STUDENTS WHO HAVE ATTENDED OR ARE ATTENDING AS PART OF AN OFFICIAL WORK PLACEMENT

What personal data do we collect?
We may collect the following:
• Name and title
• Address
• Email
• Contact telephone numbers
• Date of Birth
• Ethnic origin
• Gender
We only request information, that we have a legitimate requirement for, to enable us to fulfil our role as a service provider.

What do we do with your personal data?
We use your personal data for:
• Internal record keeping.
• Registration with qualification awarding bodies or organisations in order to claim credits/qualifications.
• To facilitate the provision of training courses with our partners in the UK and overseas.
• We may also from time to time contact students with information on new courses, CPD events and employment opportunities.
• To facilitate the provision of online training courses.
• To facilitate online student exams and testing.

How we store your personal data?
We store data in paper form as well as on a secured internal network attached storage drive (NAS).

Who will we share your personal data with?
Qualification awarding bodies and organisations to claim credits and qualifications where applicable.
Our training partners for provision of UK and overseas training courses.
Companies we use to provide online webinars, lectures, exams and tests.

WE DO NOT BUY OR SELL LISTS OF POTENTIAL CLIENTS OR SUPPLIERS

Can you see the personal data we hold about you?
You may request to see the personal data we hold about you. Provision of such information will be subject to your request not being found to be unfounded or excessive, in which case a charge may apply. You will be required to provide appropriate evidence of your identity including photo identification such as a passport or driving licence and a recent utility bill showing your current address.

Can you change or delete your personal data?
We want the data we store to be correct, so we will rectify any information that you inform is incorrect.
You have the right to ask us to withdraw your consent or erase your personal information. Your request will be complied with once the data is no longer required for the original purpose and if there is no requirement for the information to be retained to comply with national law.

Can you complain about the way we process your data?
If you feel that we are not complying with GDPR legislation in how we are storing/treating your personal data then in the first instance please email reception@caninehydrodevon.com with your complaint. If your complaint is not resolved to your satisfaction you have the right to lodge a complaint with the Information Commissioner’s Office (ICO)

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor’s use of our website and to compile statistical reports on website activity. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Advertising cookies and pixels
Our carefully selected media partners place third party cookies and pixels onto our website on our behalf. These cookies record your visit to our website and, the pages you have visited and the links you have followed. We may share this analytics information with third parties for these purposes. You can delete these cookies and still continue to use the website.

Analytics Cookies
The Retreat Hydro Ltd use Google Analytics to analyse the usage and performance of this website.
The analytics service provider generates statistical and other information about the website through the use of cookies.
The information generated relating to our website is used to create reports about the use of our website.
The Google Analytics privacy policy is available at: http://www.google.com/policies/privacy/

Facebook Pixel
This Cookie is placed by Facebook. It enables to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables to see how our users move between devices when accessing Our Website and Facebook, to ensure that advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the website. For further information about the Facebook Pixel please see: https://en-gb.facebook.com/business/help/651294705016616

Managing your cookies
For more information about cookies, how to opt out and the steps you can take to protect your privacy on the internet, go to http://www.youronlinechoices.com – the guide to online behavioural advertising and privacy. This website is operated by the Internet Advertising Bureau, the industry body for online advertising. On here you’ll find information about how behavioural advertising works, how to opt out, further information about cookies and the steps you can take to protect your privacy on the internet.

Using your browser to control cookies
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser.

Changes to our Privacy Policy
We may change this privacy policy statement at any time and such changes take immediate effect. This privacy policy was last updated in May 2018.